community.mercedeslackey.com
Effective Date: March 25, 2026 Last Updated: March 25, 2026
These Terms of Service ("Terms") govern your access to and use of community.mercedeslackey.com (the "Platform"), operated by Zombie Orpheus Entertainment, LLC ("we," "us," or "our"), a limited liability company organized under the laws of the United States. The Platform is hosted on Orgo.space and is operated by ZOE on behalf of Mercedes Lackey.By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
You must be at least 13 years of age to use the Platform. If you are between 13 and 18 years of age, you may only use the Platform with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected information from a child under 13 without parental consent, we will delete that information promptly.
To access certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.We reserve the right to suspend or terminate accounts that we reasonably believe violate these Terms.
The Platform provides a community space that may include the following features, which may be added, modified, or removed at our discretion:
Subscriptions: Paid membership tiers offering access to content, features, or community areas, similar to Patreon-style patronage models.
Events: Virtual and/or in-person events organized through the Platform.
Project Management: Collaborative tools for organizing community projects and initiatives.
Discussion Boards: Forums and discussion spaces for community interaction.
Community Solidarity Engine: A forthcoming feature designed to support community mutual aid and collaboration. Details and terms specific to this feature will be provided when it launches.
We reserve the right to modify, suspend, or discontinue any feature or service at any time, with or without notice.
If you purchase a subscription or other paid feature, you agree to pay all applicable fees as described at the time of purchase. Subscription fees are billed on a recurring basis according to the billing cycle you select. You authorize us (or our payment processor) to charge your chosen payment method for all applicable fees.
We may change subscription pricing at any time. Price changes for existing subscriptions will take effect at the start of the next billing cycle following notice to you.
Refund requests are handled on a case-by-case basis at our sole discretion. To request a refund, contact us at the address provided in Section 16. There is no guarantee that a refund will be granted. Refunds will not be issued in cases where a user has been expelled from the Platform for violation of the Code of Conduct.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to paid features until that time. No partial-period refunds are issued automatically upon cancellation.
All users of the Platform must abide by the following Code of Conduct. This Code applies to all interactions on the Platform, at any events we administer (whether digital or in person), and in any other spaces managed by us.
Show care for each other. The following rules exist to protect all community members when that principle alone is not enough.
We maintain a zero-tolerance policy for harassment of any kind, including but not limited to:
Stalking
Intimidation
Offensive verbal comments
Physical assault and/or battery
Harassing or non-consensual photography or recording
Sustained disruption of panels, signings, and other events, whether digital or in person
Inappropriate physical contact
Unwelcome attention, physical or otherwise
Abuse of this Code of Conduct in order to bully or pursue a vendetta
This applies in relation to, but is not limited to: race, color, national origin, gender, gender identity, gender presentation, sexual orientation, age, body size, disability, appearance, religion, citizenship, pregnancy, and socio-economic status.If a community member engages in harassing behavior, our staff will take prompt action in any form deemed appropriate, including expulsion from Platform access and community events with no refund.This policy applies to everyone — all users, staff, and guests. Everyone is subject to this Safe Space Policy.
To keep the Platform a safe and welcoming space for fans of all ages, the following content restrictions apply:
18+ content is not permitted. All adult discussion, art, and/or roleplay must be taken elsewhere.
AI-generated content is prohibited. This community is dedicated to human creativity and expression. AI-generated text, images, and audio are not permitted in community spaces on the Platform.
We reserve the right, in our sole discretion, to determine what constitutes a violation of this Code of Conduct and to take any action we deem appropriate, including warning, temporary suspension, or permanent removal from the Platform and associated events, with no refund of any fees paid.
You retain ownership of any content you post, upload, or otherwise make available on the Platform ("User Content"). By posting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute your User Content solely in connection with operating and promoting the Platform. This license ends when you delete your User Content, except where your content has been shared with others and they have not deleted it, or where we are required to retain it for legal reasons.
You agree not to post User Content that:
Violates the Code of Conduct described in Section 5
Infringes on any third party's intellectual property or other rights
Contains viruses, malware, or other harmful code
Is unlawful, defamatory, obscene, or otherwise objectionable
Impersonates any person or entity
Contains unsolicited advertising or spam
We reserve the right to review, edit, or remove any User Content at our sole discretion, for any reason, without notice. We are not obligated to monitor User Content but may do so.
The Platform and its original content (excluding User Content), features, and functionality are owned by Zombie Orpheus Entertainment, LLC and are protected by copyright, trademark, and other intellectual property laws. "Valdemar," associated character names, and related marks are the property of Mercedes Lackey and are used with permission. You may not use any of our trademarks or copyrighted material without prior written consent.
Any feedback, suggestions, or ideas you provide regarding the Platform may be used by us without any obligation to you.
We respect the intellectual property rights of others. If you believe that content on the Platform infringes your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our designated agent with the following information in writing:
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing, with information reasonably sufficient to allow us to locate the material
Your contact information (address, telephone number, and email address)
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner
Send DMCA notices to the contact address provided in Section 16.
If you believe your content was removed in error, you may submit a counter-notification with: your physical or electronic signature; identification of the removed material and its prior location; a statement under penalty of perjury that the material was removed by mistake or misidentification; and your name, address, and telephone number, along with consent to the jurisdiction of the federal court in your district and agreement to accept service from the party who filed the original complaint.
We reserve the right to terminate the accounts of users who are determined to be repeat infringers.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, available at https://www.iubenda.com/privacy-policy/29516177. By using the Platform, you consent to the practices described in that policy.
The Platform is hosted on Orgo.space and may integrate with third-party services for payment processing, analytics, or other functionality. We are not responsible for the practices or content of third-party services. Your use of third-party services is subject to their respective terms and policies.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZOMBIE ORPHEUS ENTERTAINMENT, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM.OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Zombie Orpheus Entertainment, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
Before filing any formal proceeding, you agree to first contact us at the address in Section 16 and attempt to resolve the dispute informally for at least thirty (30) days.
If we cannot resolve the dispute informally, you and we each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitration shall be conducted in the United States, and judgment on the award may be entered in any court having jurisdiction.
YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.
Either party may bring a claim in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.
These Terms are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict-of-law principles.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Platform.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
If you have questions about these Terms, wish to submit a DMCA notice, or need to contact us for any other reason, please reach out to:Zombie Orpheus Entertainment, LLC Email: [email protected] Website: community.mercedeslackey.com